Final submit page after too large on phone

  • incarnationsr
    Asked on March 31, 2020 at 1:54 PM

    After a user submits a form and then gets taken to PayPal to process the payment, the new JotForm sends them back to JotForm to hit Submit a final time.  This final payment confirmation page is too large on a phone to hit the submit button - See attached screenshot.

    Jotform Thread 2235130 Screenshot
    Page URL: https://form.jotform.com/200885800279056
  • John Support Team Lead
    Replied on March 31, 2020 at 3:59 PM

    I have cloned the form and made a test submission. However, I wasn't able to replicate the issue you're reporting.

    Unfortunately, I cannot make a test submission to your form as it seems to be in a LIVE MODE. If you could set it to TEST/SANDBOX MODE, we can make a test on our end.

  • incarnationsr
    Replied on March 31, 2020 at 4:24 PM

     Thank you for your help.  I think the particular user has their fonts set large on their phone because they're not seeing the Submit at the bottom.  is there anyway to make that final confirmation page smaller?

    I can't put the page into test mode because we're actively receiving donations on it.

  • John Support Team Lead
    Replied on March 31, 2020 at 5:33 PM

    It seems you were right, the user might have set the zoom property of the browser larger making the form to be cut-off at the bottom.

    Unfortunately, we cannot add custom CSS codes to a CARD FORM. This is because it is already designed to be mobile responsive, so this isn't possible at the moment.

    What I can suggest is to just inform the user to have the zoom property of the browser at a normal size to be able to submit the form.