Alteração no formulário não aparece na planilha do excel.

  • PardalSorvetes
    Asked on March 31, 2020 at 2:20 PM

    Olá, boa tarde.

    Quando eu faço uma alteração no formulário, como por exemplo, adiciono uma nova informação para o cliente preencher, a integração com o google forms não "puxa" essa nova informação.

    Tem alguma forma de consertar isso sem ter que remover a integração que já tem e fazer novamente?

    Jotform Thread 2235196 Screenshot
  • enterprisesupportteam
    Replied on March 31, 2020 at 4:24 PM

    Hello @PardalSorvetes!

    I would like to apologize for the inconvenience that you are experiencing.

    With the Google Sheets integration, when you add new form fields, the data should be automatically updated. However, sometimes this is not the case and you actually do need to remove and add the integration again in order for the new data to update.

    My suggestion would be to remove the integration and then add it again, to allow your form and the sheet to refresh and have all of your data updated. Kindly give this a try and let us know your results.

    If any issues occur, please let us know and we will provide the necessary support. We look forward to your response!