What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I upgrade?

    Asked by ebrunell56 on May 30, 2013 at 08:10 AM

    Hi, I'm trying to upgrade to the Premium membership.  I am able to login on the first page, but when I get to the pricing page (after I have already logged on), I select the premium package, it asks how I'd like to pay, and then takes me to another login box, where none of the buttons work.  I seem unable to get any further.  

  • Profile Image

    Answered by glennlee on May 30, 2013 at 09:37 AM


    To upgrade your account, please follow the steps below.

    1. Click Account.


    2. Then upgrade your account in upgrade tab.

    Note: I also checked your account  and your account is now on premium plan. If you cannot see the changes, please kindly log out your account the re-login to your account.