My form is crashing when the upload button is clicked on Google Chrome and Internet Explorer

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    Patel_Bankim
    Asked on March 31, 2020 at 04:04 PM

    https://form.jotform.com/200905269014146

    When I try to use this form in Google Chrome or IE browser, both browser crashes.

    Specifically, it crashes when I click on the File Upload button.

    The only way I can come out is from the Task Manager I have to close both browsers.

    Google Chrome: Version 80.0.3987.149 (Official Build) (64-bit)
     
    IE-11 Version: 11.1039.17763.0
    Update Versions: 11.0.175 (KB4537767).
     
    It works in FireFox.
     
    Thank you,
    Bankim
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    Welvin
    Answered on March 31, 2020 at 06:49 PM

    Hello Bankim,

    We apologize for the inconvenience. However, I cannot replicate the problem with both browsers you've mentioned. I resaved the form and cleared the forms cache. Would you mind checking again?

    Guide to clear forms cache: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache.

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    Patel_Bankim
    Answered on March 31, 2020 at 09:09 PM

    Thank you, it works now, I think clearing cache of the form resolved the issue. 

    Best, 

    Bankim