Can't review and submit form

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    JeffBender
    Asked on March 31, 2020 at 07:21 PM

    I'm not able to click the REVIEW and SUBMIT button of my "LW Communications Request Form 2".

    I've tried the standard check box CAPTCHA and the Google CAPTCHA. 


    Thanks for your time.


    Jeff




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    jherwin
    Answered on March 31, 2020 at 09:27 PM

    Hello Jeff - I was able to replicate the issue you reported. However, upon checking, I think the one causing the issue is the ReCaptcha at the end of your form.
    1585704351recaptcha.png
    Please disable the "Use Google Invisible reCAPTCHA" and see if the form will work as expected. That option is only possible if the form does not have a "preview/review" before submit.

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    JeffBender
    Answered on March 31, 2020 at 09:42 PM

    Changing to the standard CAPTCHA with Google disabled still does not allow me to click REVIEW and SUBMIT.

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    jherwin
    Answered on March 31, 2020 at 11:01 PM

    There are required fields in the form that is not filled which is why the form is not submitting. Since you have disabled "Form Progress" in your form, you cannot see the fields where the error message was thrown.

    Please add a hide conditional logic and hide fields that are required, but not required to fill. That way, your users can submit the form. You have skip conditional logic, but it simply skips the form with another card form. The previous card forms are still required which is why you need to hide them.

    Guide: How-to-Show-or-Hide-Fields-Base-on-User-s-Answer