What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgraded to premium. Account still free. Need help asap pls

    Asked by paulkruegel on May 28, 2010 at 06:40 AM
    Hello. using jotform for an important project. We ran over the 100 limit and therefor i purchased a year premium subscription by credit card. Payment went through and at the end i was at the edit your forms screen again. Though my account still says Free.

    Can you please check into that?

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    JotForm Founder

    Answered by aytekin on May 28, 2010 at 06:41 AM
    I checked it. Your account is Premium. You just need to logout and log back in to see the change on the My Forms page.

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    Answered by paulkruegel on May 28, 2010 at 06:54 AM
    Yes found that out myself now. Thx for the reply. I was under the impression since everything feels so ajaxish that it will update instantly without a relogin.

    Might add a purchase final page with that info just to make sure and give this a bit more of a professional feel to it.

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    JotForm Founder

    Answered by aytekin on May 28, 2010 at 07:51 AM
    We are actually fixing this right now. We use PHP sessions to cache some information about the user account. So, what we are doing is to clear that cache after the upgrade. Thanks.