What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    all of sudden when I click conditions the screen goes grey

    Asked by tirnet on May 30, 2013 at 11:18 AM

    All of a sudden on my form when I click <conditions> the screen greys out? It then freezes up on your website only. I can open a new tab and navigate to other sites.

    It only happens 1 form, my Home Quote form.  Is there a limit to amount of conditions you can use on a form?

    It is strange that the whole Jotform webiste freezes up when I click conditions.  This does not happen when I am in my other 2 forms.


    Please let me know.


    Frank McChesney


  • Profile Image
    JotForm Support

    Answered by Morian on May 30, 2013 at 01:59 PM

    Hi Frank! 

    I cloned yourr Home Quote form and I was able to click on Conditions without experiencing the problem you mentioned.

    Please try to clear your browser's cache and relaunch or try opening it in another browser. 

    Let us know if you need further assistance. Thanks!

  • Profile Image

    Answered by tirnet on May 30, 2013 at 02:36 PM

    okay, I will.  It does not do it on my other 2 forms. though.

  • Profile Image

    Answered by tirnet on May 30, 2013 at 02:41 PM

    okay, DELETED, cookie, history, form data.  Still the same issue.  It does not happen on my other 2 forms.  Also, I can browse all over the web, watch videos, download updates with zero issues while keeping my locked jotform up still opened.  Any other thoughts.   Does the same in IE8 & Chrome.  Do not have firefox installed to check there.

  • Profile Image

    Answered by tirnet on May 30, 2013 at 02:49 PM

    okay, redeleted cache items.  It works now. its crappy that I have to delete absolutely every thing and saved password as well.  It will very time consuming re entering them.  Thought it was fixed. let me open conditions then locked up again. not sure what to do.

  • Profile Image

    Answered by jeanettebmz on May 30, 2013 at 05:43 PM

    Hello Frank,

    I can relate to your frustration. I would recommend you to use Google Chrome to get into our builder. It's already optimized to work better with it than with other browsers