What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    nginx / 1.2.3 Error on Facebook Form Embed / FAQ solution not working

    Asked by mwheat14 on May 30, 2013 at 12:02 PM

    Adding the "secure.jotform" update didn't work for me.  I'm adding a screenshot.  Please advise ASAP.  We needed to launch last week - but couldn't because of this Ning / 1.2.3 error. 

     

    This is what my jotform embed code looks like: 

    <script type="text/javascript" src="http://form.jotform.us/jsform/31488878202159"></script>

    I saw one note that said that using "form.jotform.us" as the App Domain was supposed to help.  I tried that as well as changing all four of the URLs to include "form.jotform.us".  Nothing seems to work.

    I'm attaching a link to a screenshot of what my Facebook App detail currently looks like.  Please advise what goes where ASAP.  Thanks! -M

     

    http://www.digerati14.com/JotformScreenShot-FacebookSongContest.png

    Page URL:
    https://www.jotform.com/form/31488878202159/

    Screenshot
    form embed FAQ solution 3
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    JotForm Support

    Answered by Welvin on May 30, 2013 at 02:05 PM

    Hi,

    Our "Developers Method" guide is a little bit outdated. Sorry for that, we'll do our best to fix that soon. For now, I suggest you to use this method: Adding Form to Facebook - Static HTML

    Thank you!

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    Answered by mwheat14 on May 30, 2013 at 02:26 PM
    Funny thing is ---I did that static html solution. Still having problems.
    I've got one client seeing nothing at all and the 2nd seeing the attached
    FIreFox error. Please advise ASAP!
    This is the response I added to the "Add a Static HTML Form" forum page:
    *Two Things:
    1)You should add a step or reminder for users to switch their Form and the
    associated app (custom icon) out of Sandbox mode.
    2) This is didn't work for me. Doing all the steps (including the custom
    icon) left me with this error:
    Error
    You have enabled a App on Facebook integration for your app, but have not
    specified a Canvas URL.
    Please advise ASAP. I'm trying really hard to not have to switch to another
    vendor and start this process over. Been working on this for several days.
    Your form initially lost my project several times --- only to finally have
    it stay saved and now get these errors.
    Thanks! -M*
    **
    Please advise how everyone will be able to access and submit the form.
    We're losing time. Thanks! -M
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    Answered by mwheat14 on May 30, 2013 at 02:29 PM

    What else do you have, because the Adding a Form to Facebook-Static HTML method isn't working either. 

     

    Doing all the steps (including the custom icon) left me with this error:

    Error
    You have enabled a App on Facebook integration for your app, but have not specified a Canvas URL.

    Please advise ASAP. I'm trying really hard to not have to switch to another vendor and start this process over.  Lots of man hours for what was supposed to be a straightforward install.

    Thanks. -M

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    Answered by mwheat14 on May 30, 2013 at 05:50 PM

    Welvin?

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    JotForm Support

    Answered by Mike_T on May 30, 2013 at 05:55 PM

    If you would like to add the form to some Facebook Tab on your Facebook page, please follow the next tutorial:

    Adding Form to Facebook

    (it means that you do not need too create any custom Facebook App)

    However, if you would like to use the Facebook integration (used to collect Facebook users contact info), you will need to create and configure the App.

    In this case, try the following settings:

    App Domains: jotform.us

    Site URL: https://secure.jotform.us/form/31488878202159

    Sandbox Mode: disabled

    Please feel free to contact us if you need any further assistance.