What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notification Email NOT Received...

    Asked by temperancemag on May 30, 2013 at 12:54 PM

    I have yet to receive a reply to my problem.  

    Original Post here: http://www.jotform.com/answers/223628-Notification-Email-NOT-Received-#0



    I am having a problem with one of the forms on our site.  I received notification through paypal that a payment was made.  But no notification email through Jotform and the form itself that it was even used.  I wondered if it was a SPAM email from PayPal, and went to the site- in another browser and seen the payment myself.  It also did not show up in my submissions.  So techincally, I have a new subscriber, but no subscriber info; and therefore have no idea where to send the customer's subscription.  

    Form URL:  http://form.jotform.us/form/21135350562141 


     PLEASE HELP find my notification or the subscriber's information..."

    Page URL:

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    JotForm Support

    Answered by Welvin on May 30, 2013 at 02:58 PM


    I have responded you there. Please kindly use that thread for this issue within your form. To avoid double posting.