What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Error on Upgrading to Economy Plan

    Asked by swak on May 30, 2013 at 03:48 PM

    Hi, trying to upgrade our account but getting an error message when we try to. Please help ASAP. Thanks, 

    upgrade account message thanks
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    Answered by jeanettebmz on May 30, 2013 at 06:33 PM

    Can you please try one more time?

    It looks like a glitch was preventing you to upgrade to Economy

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    Answered by swak on May 31, 2013 at 06:57 PM

    We have tried several times now, still with the same error message. Tried from different browsers, logging out and then back in, waiting several hours etc. 

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    JotForm Support

    Answered by EltonCris on May 31, 2013 at 09:15 PM

    @Swak,

    Please try the following direct upgrade URL for Economy Plan. Hope this works for you.

    http://sites.fastspring.com/interlogy/product/jotformeconomy?referrer=swak

    Let us know if the problem still persist. Thank you!