Jotform Mobile App: Take photo widget not working in offline mode

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    tiagoom
    Asked on April 01, 2020 at 08:16 PM

    I have the same problem...


    https://www.jotform.com/answers/1961988-Jotform-Mobile-App-gt-Offline-mode-gt-File-Upload-gt-Can-t-store-the-selected-file-image-when-it-is-submitted-offline


    In Answered on September 13, 2019 at 09:14 AM you said:


    We are sorry for the inconvenience this may have caused. I cloned the form and I was able to replicate the issue on my end. I have now elevated this issue to the next level support so that they can investigate the problem. We will notify you here and on your email at once when a status update is available. 


    Thank you for your understanding.

    And now, the problem has been solved?

    I want pay for use, but without this function is hard for me.



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    JohnRex
    Answered on April 01, 2020 at 11:46 PM

    Hello @tiagoom -  Is this the form you're referring to that has this error? Meio-Fio. If so, let me clone this and test it on my end.

    I will get back to you on this thread shortly.

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    JohnRex
    Answered on April 03, 2020 at 03:35 AM

    Thank you for waiting @tiagoom - I have escalated the issue to our developers as I was able to replicate the issue on my end after several tests.

    The widget doesn't work when the form is accessed on offline mode.

    Rest assured that you'll be informed here as soon as it gets fixed or once an update is available.

    Apologies for this inconvenience.

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    JohnRex
    Answered on April 03, 2020 at 03:52 AM

    By the way, here's a recording of my test:

    http://tiny.cc/zhnemz 

    And also, you may use the FILE UPLOAD field while the issue is still being looked at. This seems to work in offline mode. I just tried it and it keeps the uploaded file as soon as I connect to the internet and synced the data.