What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trying to upgrade! Error!

    Asked by gel4948 on May 30, 2013 at 05:28 PM

    How can I upgrade if I can't reach technical support and keep receiving error messages?

  • Profile Image

    Answered by khrisell on May 30, 2013 at 05:50 PM

    Hello @gel4948,

    May I know what error message you are having?

    Here's the link where you can upgrade your plan.


    Just click here

    Should you have further questions or inquiry, kindly let us know.

    Best Regards.

  • Profile Image

    Answered by jeanettebmz on May 30, 2013 at 06:04 PM

    Can you please log out, clear your browser cache and log back in?

    Then try one more time to upgrade