What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The money did not show up on my paypal account.

    Asked by Regina on April 19, 2011 at 07:19 PM
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    JotForm Support

    Answered by mliz on April 19, 2011 at 09:24 PM

    Hi Regina,

    To accept payments/donations using Paypal you need to have a
    Paypal Business account. Make sure that in your Paypal profile page you
    have set a Business address.
    In your PayPal profile, under Selling Preferences > Instant Payment Notification
    Preferences, set the following:
    Instant Payment Notification (IPN): on
    Instant Payment Notification (IPN) URL:https://www.jotform.com/ipns/paypal.php

    The email address has to be the primary email address in your Paypal account.
    If you have registered multiple email addresses in your Paypal account,
    make sure you use the primary email address. Otherwise, IPN will not work.

    Hope this helps.