Unable to login to Jotform quiz app using Chrome Browser

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    Leung_jleung
    Asked on April 02, 2020 at 03:28 PM

    I try to log in using my email and password, and the login screen keeps coming up so I am not able to use this app.



    This is a re-post of a comment on Turn Your Form into a Quiz or Exam!

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    JohnRex
    Answered on April 02, 2020 at 06:30 PM

    Hello @Leung_jleung - May we know what browser are you using so we can check? We have received reports recently about this app with the same issue using Chrome browsers. We already escalated it to our backend team for further investigation.

    If you are, indeed, using Chrome, please try using a different browser to access the app and see if it works there.

    I just tried that the app works with Firefox. Please use the same browser as well and let us know here how it goes.

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    Leung_jleung
    Answered on April 02, 2020 at 07:45 PM

    It was chrome. I did read another person's post and tried it on Firefox, and it worked. It's inconvenient to have to use a different browser though... Thank you for helping.

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    JohnRex
    Answered on April 02, 2020 at 09:15 PM

    Good to know that it works on a different browser on your end.

    I also escalated this concern to our backend team for further investigation. We'll keep you updated here once it gets fixed.

    Apologies for this inconvenience.