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Recieved payment submission but not showing upAsked by blackboxtie on May 31, 2013 at 02:09 AM
Hi, I recieved a payment submission (notified by Paypal email) but it does not show up on Jotform at all. There is no indication that a form was filled out. I am certain that the payment came from a form filled via Jotform because that is the only way I take payment. Please help, thanks!
I checked your form's submission and see that you have a pending payment and that's the reason you have not received the notification.
To Know more about Incomplete Payment or Pending Submissions, please kindly check this guide: https://www.jotform.com/help/135-How-to-View-Pending-Submissions
If user don't settle the payment after being redirected to the Payment Page, this will be logged as a Pending payment. It will only be posted as a valid submission if the user completed the Payment and was able to completely process the transaction.
Please follow these steps:
1. Right click on the Paypal Payment Tool
2. Click Properties
3. Find "Pending Payment Email" and set to "Yes"
Thank you so much for the prompt reply!
You are welcome.
Should you have any questions please feel free to contact us.