What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    "This Connection is Untrusted" while trying to add form to Facebook

    Asked by horsesineducation on May 31, 2013 at 03:21 AM

    Followed the steps and get the following when clicking on the tab:

    This Connection is Untrusted

    You have asked Firefox to connect

    securely to form.jotform.us, but we can't confirm that your connection is secure.

    Normally, when you try to connect securely,

    sites will present trusted identification to prove that you are

    going to the right place. However, this site's identity can't be verified.

    What Should I Do?

    If you usually connect to

    this site without problems, this error could mean that someone is

    trying to impersonate the site, and you shouldn't continue.

    form.jotform.us uses an invalid security certificate.

    The certificate is only valid for the following names:

    jotform.com , www.jotform.com

    (Error code: ssl_error_bad_cert_domain)



    This is a re-post of a comment on Adding a Form to Your Facebook Page

    JotForm site confirm www
  • Profile Image
    JotForm Founder

    Answered by aytekin on May 31, 2013 at 09:41 AM

    Change the URL on the code from https://form.jotform.us/ to https://secure.jotform.us/. That should fix the problem.