backup app is not working

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    adminafas
    Asked on April 03, 2020 at 11:32 AM

    as you can see from the video down here, the backup app doesn't work, why?

    1585927927PRRRR.gif

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    Richie_P
    Answered on April 03, 2020 at 01:19 PM

    I am able to replicate the issue at my end.

    I have escalated the issue to our back-end team for further investigation.

    They will contact you via this thread once updates are available.

    For now you can back your submissions by downloading them.

    Guide:https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF

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    adminafas
    Answered on April 09, 2020 at 11:32 AM

    news?


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    Richie_P
    Answered on April 09, 2020 at 01:30 PM

    Unfortunately, updates are not available as of the moment.

    However,the ticket has been assigned to our developers and once updates are available, you will be notified via this thread.


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    adminafas
    Answered on May 08, 2020 at 09:58 AM

    hey, it's been a month and it's still not working

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    Jimmy_D
    Answered on May 08, 2020 at 10:18 AM

    Hi, 

    Sincere apologies for the inconvenience. Our back-end team is still working on the issue. You will be updated immediately after this has been fixed. 

    Thanks for your patience. 

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    adminafas
    Answered on June 05, 2020 at 06:28 PM

    ok