Can you please have my account unlocked?

  • Jennyz123
    Asked on April 3, 2020 at 3:01 PM

    Hello,

    our main account appears to be locked. Several users are unable to access information. I am a sub-user and have full capability.

  • Amin JotForm Support
    Replied on April 3, 2020 at 5:04 PM

    Hi there, Jennyz123!

    Thanks for reaching out to us!

    We sincerely apologize for any inconvenience you may have encountered.

    Upon checking, I found an active Free account under username @Jennyz123 which has no forms associated to it.

    That's why I would like to kindly ask you to provide us with your suspended/locked account username, email or even a URL of any form associated to it, so that we can act further and see how we can better assist you.

    We're patiently waiting for your response.