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Jennyz123Asked on April 3, 2020 at 3:01 PM
Hello,
our main account appears to be locked. Several users are unable to access information. I am a sub-user and have full capability.
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Amin JotForm SupportReplied on April 3, 2020 at 5:04 PM
Hi there, Jennyz123!
Thanks for reaching out to us!
We sincerely apologize for any inconvenience you may have encountered.
Upon checking, I found an active Free account under username @Jennyz123 which has no forms associated to it.
That's why I would like to kindly ask you to provide us with your suspended/locked account username, email or even a URL of any form associated to it, so that we can act further and see how we can better assist you.
We're patiently waiting for your response.