Monthly submission limit did not reset and form still showing Over Quota warning message

  • LaurensHumane
    Asked on April 3, 2020 at 3:11 PM

    Hi!

    I form went over quota in March but now it is still saying that when an adopter goes to it following our link:

    https://form.jotform.com/83510756051149


    How long does it take to restart?

    Thank You,

    Lisa

    lchsmanager@gmail.com

  • Mike_G JotForm Support
    Replied on April 3, 2020 at 5:09 PM

    The monthly submission limit resets every first of the month and we would like to apologize if it didn't automatically happen with your account.

    I have cleared your form cache on my end and that solved the issue you are having.

    How-to-Clear-your-Form-Cache

    Please check your form and let us know if you need any further assistance.