Changing reply-to adress causes notifications to stop

  • Profile Image
    end80
    Asked on April 20, 2011 at 03:01 AM

    I just made a brand new form from scratch and replaced the embed code on my page.
    I was able once again to get email notifications.

    However, when I changed the reply-to address to be the "senders address" instead of "jotForm".. it imeadiatly quit sending me notifications again.. I then tried setting it back to JotForm no-reply, but it did not correct it.

    This is the exact same thing that happened with my first form
    It works fine at first.. but if I change the reply address it quits sending notification

     

    http://end80radio.com/contact-end80radio.htm

  • Profile Image
    NeilVicente
    Answered on April 20, 2011 at 03:40 AM

    Hi,

    I checked our mail server logs for the email address that you have set in your form and I got the following:

    Apr 20 02:33:01 ying sm-mta[1688]: p3K6X06m001686: to=<rich@tybeeisland.com>, ctladdr=<jotform@ying.interlogy.com> (1001/1002), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=123787, relay=presmtp.ex1.secureserver.net. [72.167.180.133], dsn=2.0.0, stat=Sent (ok 1303281181 qp 21173 by p3plex1pre03.prod.phx3.secureserver.net) Apr 20 02:37:56 ying sendmail[3088]: p3K6buTd003088: to=rich@tybeeisland.com, ctladdr=jotform (1001/1002), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=33634, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (p3K6buhS003089 Message accepted for delivery) Apr 20 02:37:57 ying sm-mta[3091]: p3K6buhS003089: to=<rich@tybeeisland.com>, ctladdr=<jotform@ying.interlogy.com> (1001/1002), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=123815, relay=presmtp.ex1.secureserver.net. [72.167.180.133], dsn=2.0.0, stat=Sent (ok 1303281477 qp 9854 by p3plex1pre02.prod.phx3.secureserver.net) Apr 20 02:40:06 ying sendmail[3717]: p3K6e6Im003717: to=rich@tybeeisland.com, ctladdr=jotform (1001/1002), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=33598, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (p3K6e6q8003718 Message accepted for delivery) Apr 20 02:40:07 ying sm-mta[3721]: p3K6e6q8003718: to=<rich@tybeeisland.com>, ctladdr=<jotform@ying.interlogy.com> (1001/1002), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=123788, relay=presmtp.ex1.secureserver.net. [72.167.180.133], dsn=2.0.0, stat=Sent (ok 1303281607 qp 28317 by p3plex1pre03.prod.phx3.secureserver.net)


    Obviously it appears that the emails were sent successfully to your address. Please check your Junk/Spam mail folders for the missing emails. If you cannot find it there, you may try deleting your old notification email alert and create a new one. This solution has proven to be effective with a lot of our users' woes about the undeliverability of email notifications.

    Let us know if this works for you. Thank you for using Jotform.

  • Profile Image
    end80
    Answered on April 20, 2011 at 03:55 AM

    ..you may try deleting your old notification email alert and create a new one.

    Thanks for the reply Neil, but I think you missed my point.. That is exactly what I did - I created a brand new form and it corrected the problem..

    BUT when I went back to change the "JotForm no-reply" address to be the senders email, it causes the auto replies to stop coming to me again.

    This has happened twice with two brand new forms.

    The problem is somehow associated with removal of the JotForm no-reply address in the settings

     

    By the way, the mails did not go to my spam folder, I repeately checked

  • Profile Image
    NeilVicente
    Answered on April 20, 2011 at 04:06 AM

    Hi,

    Sorry for the confusion, but I was specifically asking you to recreate the notification alerts and not the form itself.

    To delete the alerts:

    1.  Go to Setup & Embed tab, click Email Alerts

    2.  Click the notification email that is not working

    3.  In the Compose Email window, click Delete E-mail

     

    Create a new alert after deleting your old one. Please notify us if this solution works for you.

  • Profile Image
    end80
    Answered on April 20, 2011 at 04:44 AM

    Ok, I already made a new form, but was still not getting notifications

    I just now did what you suggested and deleted my email, the test email from your site worked (it did on my other forms too, always does)

    But I do not get notifications when sending from my site, but the messages do appear on yours.

    PLEASE NOTE THE FOLLOWING:

    Of the 3 separate forms I created and tried with; Everything works correctly UNTIL I change the reply-to address in the Email Alerts settings (which is set by default as "JotForm no-reply") -- As soon as I change it to be the senders email address then I quit getting notifications.

    If I don't change it, then I do get notifications

    This has happened the same way every single time I made a new form.

  • Profile Image
    liyam
    Answered on April 20, 2011 at 06:00 AM

    Hello end80,

    May I know if you are using an email client such as Eudora, MS Outlook, Outlook Express, etc.?

    To explain this, what happens is that your notification is sending an email in behalf of the person who submitted the form.  Meaning, the email address may be acting as if it came from the person who filled up the form, but the domain of which it came from is not from the same server.

    When sending an email notification, all email notifications come from jotform.com.  When for example, the person submitted your form and used an email address from hotmail.com, your email server then checks the IP address and checks the SPF record if it is relevant to the domain name used in the email address of hotmail.  If it does not match, your email provider triggers this as spam and sends this to junk mail instead.

    If you are using an email client, the email does not get downloaded because it only downloads what is from the inbox.  Other email folders from your webmail gets disregarded.

    Hope this helps.