My account was suspended JotForm, accusing use of phishing?

  • Profile Image
    Alban
    Asked on May 31, 2013 at 02:09 PM

    Hello,

     

    My account was suspended JotForm, accusing use of phishing?

     

    I don't understand why ! There is no reason.

    I think this is an error. Can you unsuspend my account please ?

    Or explain to me what exactly is wrong ?

     

    Thank, Alban 

  • Profile Image
    sidharth_kch
    Answered on May 31, 2013 at 03:01 PM

    @Alban

    I deeply apologize for this inconvenience. Your account was auto suspended by our anti-phishing system.

    I have checked your account and re-scanned your forms and found it not to be in violation of JotForm's terms of use.  

    I have reactivated your account. Should you have any questions please feel free to contact us.

     

    Thanks,

    Sidharth

  • Profile Image
    albanange
    Answered on May 31, 2013 at 03:08 PM
    Hello,
    great ! ;) I knew i was not a terrorist ! lol
    Can i suggest something ? Why don't you check first the account when your
    anti-phising system tell you there is a problem ? It will be more "nice"
    for your client ;)
    Thank, Alban
    2013/5/31 JotForm Support Forum
  • Profile Image
    sidharth_kch
    Answered on May 31, 2013 at 03:16 PM

    @albanange

    Yes we do that for paid account. Accounts are not automatically suspended with human verification.

    Thanks,

    Sidharth