What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account was suspended JotForm, accusing use of phishing?

    Asked by Alban on May 31, 2013 at 02:09 PM

    Hello,

     

    My account was suspended JotForm, accusing use of phishing?

     

    I don't understand why ! There is no reason.

    I think this is an error. Can you unsuspend my account please ?

    Or explain to me what exactly is wrong ?

     

    Thank, Alban 

    JotForm style size font
  • Profile Image

    Answered by sidharth_kch on May 31, 2013 at 03:01 PM

    @Alban

    I deeply apologize for this inconvenience. Your account was auto suspended by our anti-phishing system.

    I have checked your account and re-scanned your forms and found it not to be in violation of JotForm's terms of use.  

    I have reactivated your account. Should you have any questions please feel free to contact us.

     

    Thanks,

    Sidharth

  • Profile Image

    Answered by albanange on May 31, 2013 at 03:08 PM
    Hello,
    great ! ;) I knew i was not a terrorist ! lol
    Can i suggest something ? Why don't you check first the account when your
    anti-phising system tell you there is a problem ? It will be more "nice"
    for your client ;)
    Thank, Alban
    2013/5/31 JotForm Support Forum
  • Profile Image

    Answered by sidharth_kch on May 31, 2013 at 03:16 PM

    @albanange

    Yes we do that for paid account. Accounts are not automatically suspended with human verification.

    Thanks,

    Sidharth