Error using PDF link in browser and mobile

  • reneelatour
    Asked on April 5, 2020 at 3:36 AM

    Hi, I have a PDF associated with this form below. On the thank you page, I would like there to be a link {pdf-link} that the user can click and access the PDF right away. For some reason, I'm getting this error (screenshot attached) when I test out the link: 

    1) From my mobile device - both from the jotform form URL and embedded on my website

    2) Accessing the form embedded on my website

    Both give the same error message "You're not authorized, ..." 

    Mobile:

    1586072218Dao Financial Solutions — Le Screenshot 10

     

    Desktop:

    1586072307Screen Shot 2020 04 04 at 5 Screenshot 21

     

  • KrisLei Jotform Support
    Replied on April 5, 2020 at 9:26 AM

    Hi, 

    It could be that your Privacy Settings that's causing the issue. Please try to untick the "Require login to see submissions" and "Require log-in to view submission RSS"

    1586093052require to login Screenshot 10

    if the issue still persists, may we have the link or URL where your form is embedded to assist you further?

    Thank you. 

  • reneelatour
    Replied on April 6, 2020 at 8:05 PM

    Awesome, this worked! Thank you!