- thebgclcAsked on May 31, 2013 at 05:29 PM
Form - "My Employment Application" - We try to change the email that it sends to, currently firstname.lastname@example.org to email@example.com - this is a problem we have had in the past and I believe we had to rebuild an entire new form or something. This is happening to often, can you help us fix this please.
- EliezerNAnswered on May 31, 2013 at 06:36 PM
Thanks for contacting us.
I checked out your email address and firstname.lastname@example.org was IN the bounce list
Reason(s) : 5.4.7 - Delivery expired (message too old) [Default] 421-'Connection closed= unexpectedly'
It has been already removed from our Bounce List.
This issue happened because of the Sender E-mail is not set to email@example.com. But to Prevent these kind of issues please refer to the next guide: How to setup email alerts to prevent email bouncing issues.
You have to make sure that all of your form's email alerts (on each form) are set this way:
SENDER EMAIL : firstname.lastname@example.org
This should solve your issue, but if this persist please let us know.
It's a pleasure to assist you.