What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Form Email Not ChangingAsked by thebgclc on May 31, 2013 at 05:29 PM
Form - "My Employment Application" - We try to change the email that it sends to, currently firstname.lastname@example.org to email@example.com - this is a problem we have had in the past and I believe we had to rebuild an entire new form or something. This is happening to often, can you help us fix this please.
form email email new form problem
Thanks for contacting us.
I checked out your email address and firstname.lastname@example.org was IN the bounce list
Reason(s) : 5.4.7 - Delivery expired (message too old) [Default] 421-'Connection closed= unexpectedly'
It has been already removed from our Bounce List.
This issue happened because of the Sender E-mail is not set to email@example.com. But to Prevent these kind of issues please refer to the next guide: How to setup email alerts to prevent email bouncing issues.
You have to make sure that all of your form's email alerts (on each form) are set this way:
SENDER EMAIL : firstname.lastname@example.org
This should solve your issue, but if this persist please let us know.
It's a pleasure to assist you.