What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Are you refering to notification emails?
Is this the form you are referring to https://www.jotform.com/form/11870507515
I went ahead and checked this form. Please see my suggestion for correction below
Review also this JoForm guide How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues it should help in troubleshooting email related issues.
Please inform us if the issue persist even after the update.