We do not received Email Notifications - Using Send Email After Submission Condition

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    mcarey
    Asked on June 01, 2013 at 02:50 PM

    I have set up a maintenece form. Whenever someone submits the form I have it set to send to a list of people who need to be notified, It seemed to be working for a few weeks and since has stoped. I made the rule that if the date is filled it will send. I also made the date a required field. Basically setting up so it would always send to this list of people. It is not working anymore do you have any help PLEASE

     

    I have included a url for you

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    Welvin
    Answered on June 01, 2013 at 07:27 PM

    Hi,

    Please try to ask your team to check Spam Folder. I also think this is a problem related to your host blocking emails coming from the Jotform. Please kindly check this guide for solutions: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts & Bouncing Issues.

    You may also consider removing the conditional logic and only create normal notifications for each email address or simply add them as Multiple Recipients, following this guide: Send Form Emails to Multiple Recipients (Note, 10 Emails per notification is allowed).

     

    Thanks