What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    We do not received Email Notifications - Using Send Email After Submission Condition

    Asked by mcarey on June 01, 2013 at 02:50 PM

    I have set up a maintenece form. Whenever someone submits the form I have it set to send to a list of people who need to be notified, It seemed to be working for a few weeks and since has stoped. I made the rule that if the date is filled it will send. I also made the date a required field. Basically setting up so it would always send to this list of people. It is not working anymore do you have any help PLEASE


    I have included a url for you

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on June 01, 2013 at 07:27 PM


    Please try to ask your team to check Spam Folder. I also think this is a problem related to your host blocking emails coming from the Jotform. Please kindly check this guide for solutions: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts & Bouncing Issues.

    You may also consider removing the conditional logic and only create normal notifications for each email address or simply add them as Multiple Recipients, following this guide: Send Form Emails to Multiple Recipients (Note, 10 Emails per notification is allowed).