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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    conditions not working all of a sudden because of required field issue

    Asked by dportener on June 01, 2013 at 04:03 PM

    I had a condition to hide the submit button that worked until today.

    Page URL:
    http://eatfigue.com/summer

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    Answered by myoconstruction on June 01, 2013 at 04:17 PM

    Im having the same issues but different senarios..Is it possible that an update to the system was made which may have messed things up.. Im noticing only the forms that I have created over the past twenty four hours are affected and the ones that I have accessed today on jot form reguardless of when they where created. Any idea when this issue will be solved ?  

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    JotForm Support

    Answered by jonathan on June 01, 2013 at 06:41 PM

    Hi,

    We apologize for any inconvinience caused. Our maintenance team are already aware of the current issue on collapse fields and required property of fields. Collapse Required field issue is causing condition logic to fail also.

    I have also elevated this post to our next level support so that it can be rectify as soon as possible.

    We will notify you via this post and your email when updates are available.

    Thanks.

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    Answered by rwarda on June 01, 2013 at 06:45 PM

    I am having the same problem.  Thank you

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    JotForm Support

    Answered by jonathan on June 01, 2013 at 06:48 PM

    @dportener

    Correction:

    It is the required field issue that is causing the failed condition in your form.

    Thanks.

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    Answered by dportener on June 01, 2013 at 06:54 PM

    Does that mean I can fix it myself, somehow?

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    JotForm Support

    Answered by jonathan on June 01, 2013 at 07:04 PM

    Unfortunatelly, yes... I also cannot do it on my end (help you on a solution somehow) because the issue is on the backend code, which we do not have access.

    Thank you for understanding.

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    Answered by dportener on June 01, 2013 at 07:06 PM

    Your answer is confusing. You said, "yes" I (the user) can somehow fix this on my end.

    Please explain then how I can fix this.

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    JotForm Support

    Answered by jonathan on June 01, 2013 at 07:10 PM

    Sorry, I have typo correction.

    Unfortunatelly, yes... I also cannot do it on my end (help you on a solution somehow) because the issue is on the backend code, which we do not have access.

    Thank you for understanding.

     

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    JotForm Support

    Answered by jonathan on June 01, 2013 at 07:27 PM

    Hi,

    Update:

    The issue had been fixed by our dev already. Please check again on your end.

    When I test your form on website http://eatfigue.com/summer  the submit button is now properly hidden by the condition logic

     

    Please inform us if you still have any other issue.

    Thanks.

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    Answered by myoconstruction on June 02, 2013 at 01:19 PM

    i am still having problems with my form usapreservation.com/InitialSecurePool.html the conditional logic is still not working for example when you click on the option vendor cut grasit still shows itmss that are suppose to only show when submit a bit is selected

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    JotForm Support

    Answered by jonathan on June 02, 2013 at 05:43 PM

    @myoconstruction

    I am sorry for the delays. Response could have been much faster if you had created your own separate post. The issue on this post described by the OP was already resolved.

    You can create the new post/topic here http://www.jotform.com/contact. Please do this right away, and we will attend to your concern.

    Thanks.