What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by xlnetworks on June 02, 2013 at 10:41 AM

    I received an email that I had exceeded my quota of 10 SSL submissions per month.I had to subscribe to find out what happened but cannot figure out how to determine which of the submissions triggered that. Can you help me. I don't think I need SSL turned on. Thanks!

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    JotForm Support

    Answered by abajan on June 02, 2013 at 12:12 PM

    If the form's URL (either the embedded code in a web page or the actual URL the user enters in their browser) begins with "https" (as opposed to just "http"), the submissions will be SSL. Before getting the code for any of your forms from the Embed Form Wizard, please ensure that the "Secure Form" box indicated below is not checked:

    (Also see this guide)

    As to which submission would have triggered the email, go to your My Forms page and check which forms recently received submissions. To your knowledge, do the URLs or embedded code of any of those forms begin with "https"?