What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    my account has been suspended

    Asked by antispamso on June 02, 2013 at 03:10 PM

    Hello,


    My account has been suspended for suspected phishing, but I do not understand why ...


    Could you help me so that I can again connect me and use my form?


    Thank you.

    Cordially.

    style size font hello
  • Profile Image

    Answered by pinoytech on June 02, 2013 at 07:26 PM

    Hi,

    I have check your account and found out that our autophishing detection system suspended your account due to posible use of your form for phishing activity. However, when I manually check your form, I don't find any problem on it and did not violate our terms of used.

    I have now re-activate your account and it should be working fine now. We really apologize for the inconvenience that may have caused.

    Thank you!

  • Profile Image

    Answered by antispamso on June 03, 2013 at 03:19 AM

    Hello,

    Thank you for your quick response. My account is up and running again.

    Do you know why your autophishing detection system believed that my work was forbidden ? Please understand me, I'm afraid it can happen again in the future.

    I think it would be a good idea to send an email to users with automatically suspended account because it is important to be informed quickly. This time, I was working on, so I was lucky.

    Thank you very much, and sorry for my bad english.

    Sincerely.

  • Profile Image
    JotForm Support

    Answered by EltonCris on June 03, 2013 at 04:27 AM

    Hi,

    Thanks for your reply.

    The suspected form was already white listed so this shouldn't happen again. However, our anti-phishing tool will continue to scan your newly created forms for security reasons. So in order to prevent this in the future, we'd suggest not to create forms similar to login forms. Creating such form will trigger our scanner and your account will be automatically suspended. However, we can review them manually upon your request.

    We actually send notifications when we found forms that is suspected for phishing use, but this is done manually after reviewing the form. Unfortunately our anti-phishing scanner has its own decision and suspends the form automatically once it's mark as malicious, however this isn't the behavior once the form belongs to a premium account. Premium suspected forms needs manual review, so please consider upgrading to Premium for a greater assuarance of preventing this issue.

    Thank you!

  • Profile Image

    Answered by antispamso on June 03, 2013 at 05:03 AM

    Thank you for your reply.

     

    I'm sorry but I did not understand the most important sentence in your message.

    Could you explain this to me again with different words please? I wonder what "login forms" means.

     

    With gratitude.

    Sincerely,

  • Profile Image
    JotForm Support

    Answered by Welvin on June 03, 2013 at 05:45 AM

    Hi,

    "Login" or Login Forms are the tool for web owners who offer restricted contents to their websites. Login Forms usually composed of two text boxes, one for the account ID or Username or Email Address and one for the password. Login Forms collect personal information which Jotform do not support. So, if our Phishing Filters and Form Reviewers found your form to have this kind of thing on your account, they will automatically suspend your account. So please refrain from creating such.

    Let us know if you need anything else.

    Thanks

  • Profile Image

    Answered by antispamso on June 03, 2013 at 06:04 AM

    Thank you for your information. I understand now.

    However, i don't know how login forms has been detected on my account because I have not made​​. I just imported templates from JotForm's forum in my account. Perhaps this is the cause, or CSS included in these templates.

    Thank you very much.

    Sincerely.

  • Profile Image

    Answered by sidharth_kch on June 03, 2013 at 06:35 AM

    @antispamso

    Out anti-phishing system suspected your form to be used for phishing. Mistakes do happen and I deeply apologize for this inconvenience. Your forms are white listed and you should not have this issue.

    Should you have any questions please feel free to contact us.

    Thanks,

    Sidharth

  • Profile Image

    Answered by antispamso on June 03, 2013 at 07:39 AM

    Thanks :)