What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    i want to change the credit card # i'm using

    Asked by greaterchicagochurch on April 20, 2011 at 11:39 AM

    can i do this online? i didn't find that option in my account settings.

    thanks!

  • Profile Image

    Answered by DanielGriffin on April 20, 2011 at 12:17 PM

    Hi there,

    Credit card payments are made using our payment gateway: Plimus. So, we do not have access to your credit card information. You can change your credit card info by logging into your Plimus account.

    If you do not know your how to log into your Plimus account, you will need to find out your Plimus username (a long string of numbers) from the original plimus email you received when you paid for JotForm, then enter it on the link below and enter the email address used in email.
    https://secure.plimus.com/jsp/forgot_password.jsp??designId=1

    That will reset your password and you can then login there to change the CC details.

    If you cannot do that, we can cancel your subscription and you can re-subscribe your account when it expires.

    Thanks,

    Daniel