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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are no longer receiving submissions

    Asked by CaptainSmith on June 03, 2013 at 02:10 AM

    Hi, i have several forms online and am currently not recieving any submission to my chosen email which is bookings@titanic.com.au.

    Look forward to your response.


     Cheers Fernando Testa


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    JotForm Support

    Answered by EltonCris on June 03, 2013 at 03:25 AM

    Hi Fernando,

    The email you provided here is not in the bounce list and I can see mail logs that indicates that notifications was delivered successfully to this email address. I have also sent a test submission to this email for a confimation. Please check if you were able to received this test email.

    We'd also suggest to check everything on your side like in the spam folder of your email, check your spam security level, check if it's not blocking our email service provider. Furthermore, please use noreply@jotform.com as the sender email. Kindly visit this article for guidelines that may help solved this issues. How to setup email alerts to prevent email bouncing related issues