What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Feature: Change Price In Form When Coupon Code Is Applied

    Asked by delightleadership on June 03, 2013 at 08:30 AM

    Hi, I'm very excited to see that you've put in Coupon Codes as it's a great feature! My question pertains to when a customer puts in the coupon code. I'm not sure if anything has changed over the last few days, but once the correct coupon code is put in, why does the price not change? If I remember correctly it should, shouldn't it? I'm currently using Paypal Payments Pro.

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    Answered by jefreylandicho on June 03, 2013 at 09:03 AM

    We are glad to hear that you like our new feature. The price would change/update once the coupon code is applied upon checkout(Checkout Page). I have however forwarded your concern to our developers as a feature request that the price in form should also be updated when the coupon code is applied.

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    JotForm Support

    Answered by NeilVicente on June 03, 2013 at 12:40 PM

    Fixed. Sorry for the inconvenience.

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    Answered by delightleadership on June 03, 2013 at 01:37 PM

    Thank you so much! Appreciate the quick response.

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    Answered by conceptonephoto on November 04, 2016 at 09:14 PM

    Is it just me or is this happening again? Price does not change when promo code is entered.
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    JotForm Support

    Answered by EltonCris on November 05, 2016 at 04:41 AM


    We will check and investigate your issue on a separate thread here https://www.jotform.com/answers/982857. We'll be on it shortly.