How Can I successfully upgrade?

  • Profile Image
    fiff
    Asked on June 03, 2013 at 08:33 AM

    Hello,

     

    I got an e-mail from jotform and since we reached the limits of our accout and our forms will be disabeld this Monday at 12pm EST if we do not upgrade. So I clicked on the upgrade button. Then I should have logged in to jotform, which doesn't work. I tried several times and checked username and password, but I wouldn't succeed.

    I went on the jotform website, successfully logged in my account and from there, I tried to upgrade to the Premium Plan. But then, jotform cannot authorize/doesn't accept the credit card data although the credit card is valid unteil 02-14 and everything is fine with it. I also tried serveral times and checked the card number but it wouldn't work.

     

    What can I do to successfully upgrade to the Premium Plan?

     

     Thank you for a quick answer.

     

    Best regards,

     

    Claudia Ramseier

  • Profile Image
    EltonCris
    Answered on June 03, 2013 at 09:26 AM

    Hi Claudia,

    Please try the following ugprade URL http://sites.fastspring.com/interlogy/product/jotformpremium?referrer=fiff

    Let us know here if the problem still persist after that or if you encounter any issues. Thank you!