What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How Can I successfully upgrade?

    Asked by fiff on June 03, 2013 at 08:33 AM



    I got an e-mail from jotform and since we reached the limits of our accout and our forms will be disabeld this Monday at 12pm EST if we do not upgrade. So I clicked on the upgrade button. Then I should have logged in to jotform, which doesn't work. I tried several times and checked username and password, but I wouldn't succeed.

    I went on the jotform website, successfully logged in my account and from there, I tried to upgrade to the Premium Plan. But then, jotform cannot authorize/doesn't accept the credit card data although the credit card is valid unteil 02-14 and everything is fine with it. I also tried serveral times and checked the card number but it wouldn't work.


    What can I do to successfully upgrade to the Premium Plan?


     Thank you for a quick answer.


    Best regards,


    Claudia Ramseier

    Page URL:

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    JotForm Support

    Answered by EltonCris on June 03, 2013 at 09:26 AM

    Hi Claudia,

    Please try the following ugprade URL http://sites.fastspring.com/interlogy/product/jotformpremium?referrer=fiff

    Let us know here if the problem still persist after that or if you encounter any issues. Thank you!