Mobile App> Assigned HIPAA Form > Assignee can't view/edit submission

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    Jose Contreras 
    Asked on April 07, 2020 at 06:48 PM


    ive tried to get this question answered but still have not been successful at getting the correct response.

    A few weeks ago my team was able to submit and edit their submission from their specific devices, of their assigned forms. When ever an update needed to happen they were able to go back into the form and make the update with no problem.

    after I switched my account to HIPAA compliant they are not able to see any data submitted, or even edit the information that was entered. They are only able to see the date of submission and time. Could it be that HIPAA switch over blocks them from not editing and just submitting their assign forms?

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    Answered on April 07, 2020 at 09:57 PM

    I assume you have assigned the forms through the app and the users are also submitting and editing the submission through the app? If yes, I was able to reproduce this problem. The sent box shows empty when I viewed the submission from a HIPAA form.

    I think this is part of HIPAA restriction but I'll escalate this to our mobile devs so they could investigate this further. Once we have an update, we'll inform you here.

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    Answered on April 13, 2020 at 12:48 PM

    Any updates?

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    Answered on April 13, 2020 at 02:32 PM

    The ticket is still open and marked as important, but unfortunately, there are no other updates as of this time. I will send a follow up message to the assigned team. We will update this thread if we have any news.

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    Answered on June 11, 2020 at 03:02 PM

    I just sent another follow up to the backend team.

    We will immediately let you know, when we have any updates.

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    Answered on December 22, 2020 at 09:00 AM
    Has this issue been resolved? Please see below.
    Jose Contreras
    Prevention Director,
    BEAT AIDS Coalition Trust
    phone: 210.212.2266 (Extension: 112)
    fax: 210.271.3600
    address: 618 Hudson
    No dream is too big. No challenge is too great. Nothing we want for our future is beyond our reach."
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    Answered on December 22, 2020 at 09:04 AM

    Hi Jose, thank you for reaching us.

    Unfortunately, we were unable to receive your attachment. Please kindly open this ticket to upload your image.


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