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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Prices per item are not changing when coupon codes are applied

    Asked by Monkey6death on June 03, 2013 at 10:25 AM

    Hello,

    I noticed today the coupons on my form are not working properly. When you insert a coupon and click apply, you get a message saying 'coupon is valid' but no changes happen to the price...

    Timothy

    form ID 31473607064452

    Page URL:
    http://holiztik.com/workshops/2013/5/20/healing-yoga-intensive-weekend<br/>-workshop-dubai

    Screenshot
    message div hello
  • Profile Image
    JotForm Support

    Answered by Welvin on June 03, 2013 at 10:42 AM

    Hi,

    I am able to replicate the same. Let me forward this thread to our developers. You should receive an update via this thread once this get fixed.

    Thanks for reporting.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on June 03, 2013 at 12:38 PM

    Fixed. Sorry for the inconvenience.

  • Profile Image

    Answered by Monkey6death on June 03, 2013 at 11:35 PM

    Thank you!

    It also regularly happens that the hover text over the 'select your workshop field' does not appear, and then at the same time it is not possible to enter a coupon code (you can write something but nothing happens when you click 'apply')

  • Profile Image
    JotForm Support

    Answered by Welvin on June 04, 2013 at 12:25 AM

    Hi,

    Please kindly clear your browsers cache and cookies. So with your forms cache by following this guide: How to Clear your Form Cache.

    Your form works to my end now;

    Thanks

  • Profile Image

    Answered by Monkey6death on June 04, 2013 at 03:31 AM

    OK thanks I already thought it had something to do with the cache but did not know you could clear the forms cache.

     

    Thanks for your help

  • Profile Image

    Answered by gori-mathew on June 04, 2013 at 03:53 AM

    You are welcome, I  hope everything is working fine right now.

    Do feel free to contact us wherever you need our assistance.

    Thanks!