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    Issue: I can't create a notification to a new email

    Asked by nsphosted on June 03, 2013 at 10:44 AM

    I'm trying to create a notification to an email and I put the new email (not the default in my account) but the notification it's always sent to the default.

    The form is "Vendedores" and the email I'm trying to put is "consultas@nsphosted.net".


    Thanks for all.

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    Answered by jefreylandicho on June 03, 2013 at 10:51 AM

    I have checked your form notification and it appears you have created two notification for the same email address consultas@nsphosted.net, please delete the other notification. Also, please try changing the sender E-mail to noreply@jotform.com.

    If you are still having trouble with your email notification, please contact us again.

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    Answered by nsphosted on June 03, 2013 at 10:58 AM

    Thanks for your help. I deleted the other notification and edit the other one just like you say, but when I click the "test" button, I receive the email in my default email (account email).

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    Answered by sidharth_kch on June 03, 2013 at 11:15 AM


    Clicking on "Test Email" button will always send email to your account email address and not to the Recipient email of your notification. That's how its designed to test the email content.

    While on your form builder, you can quickly click on the preview button of your form and submit the data to test the newly added notification alert.

    Let us know if you need further assistance.



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    Answered by nsphosted on June 03, 2013 at 11:18 AM

    You're right, I didn't notice that. Thanks x all. I really appreciate your time and help.