What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What are the sub-user accounts used for? Can I export my data that I collect?

    Asked by John Nguyen on June 03, 2013 at 11:04 AM

    What specifically are the Sub-User accounts used for?  Is there 1 Admin account and then that Admin can assign Subusers that have specific capabilities, such as creating/modifying forms, or access the consolidated data?

    At the end of my collection process for using my form, can I export my data to an excel spreadsheet outside of Jotform?  Is it mine to own?

    sub-user JotForm excel subusers
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    JotForm Support

    Answered by EltonCris on June 03, 2013 at 11:16 AM

    Hi John,

    You are right with that, when you create sub-account you just need to enter your sub-user email address so he'd get an invitation on how to proceed with JotForm and view the shared forms. When you share your forms to the specific sub-user, you can set permissions like "Edit Form" and "View Submissions". Example:

    Regarding on downloading/exporting submissions to excel, that's possible. Here's how: How to Download Form Submissions to Excel/CSV/PDF.

    Hope this information helps. If you have further questions, let us know. Thanks!