What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forgot user name and password

    Asked by Sarah Hamilton on June 03, 2013 at 12:26 PM

    Hello,

    Our company account was setup by someone who no longer works here and I can't upgrade our account without knowing the use and password which I don't.

    Please provide me with this info.

    When I selected that the password was resent it just didn't do any thing.

    Thanks,

    Sarah Hamilton

    Chicago Recording Company

    312.822.9333

    name User Name selected thanks hello
  • Profile Image

    Answered by sidharth_kch on June 03, 2013 at 12:38 PM

    @Sarah Hamilton

    I checked your account and your username is "chicagorecording". Your account is in OVERLIMIT status as you have reached the 100 MB upload limit.

    You may have to upgrade your account. 

    Thanks,

    Sidharth

  • Profile Image

    Answered by sidharth_kch on June 03, 2013 at 12:42 PM

    @Sarah Hamilton

    Let us know if you would like to upgrade your account? We will remove your account downgrade.

    Thanks,

    Sidharth

  • Profile Image

    Answered by Chicago Recording Company on June 04, 2013 at 03:59 PM

    Hey Again!

    We are trying to upgrade but now your system is telling me that my username does not exist. Can you just e-mail us a link to reset the password? The username is "chicagorecording" 

    Thanks, hopefully we can remedy this soon!

    Jacey Phillips

    Chicago Recording Company

    312-822-9333

  • Profile Image
    JotForm Support

    Answered by jonathan on June 04, 2013 at 05:28 PM

    Hi Jacey,

    The chicagorecording account is using the email acocunt of Sarah, which is sarah@chicagorecording.com.

    You can reset the password via the email for the account using the "Forgot Password" link in the sign in page https://www.jotform.com/login

     

    Please inform us if you need further assistance.

    Thanks.