Form not emailing

  • Profile Image
    txoutboard
    Asked on June 03, 2013 at 02:29 PM

    I have form setup to email two of my clients email addresses:

    dinakmp@aol.com

    customerservice@texasoutboardrebuild.com

    Both emails are not recieving the form submission. Please advise.

  • Profile Image
    sidharth_kch
    Answered on June 03, 2013 at 02:51 PM

    @txoutboard

    None of these email ids are in our bounce list. I checked our email server log and see the emails are getting delivered to these email ids. Here is the log for your reference:

    /var/log/mail.log:Jun  3 14:45:51 us-app2 sm-mta[8356]: r53IN9Xd030273: to=<dinakmp@aol.com>, delay=00:22:42, xdelay=00:00:01, mailer=esmtp, pri=305177, relay=mailin-04.mx.aol.com. [64.12.90.66], dsn=2.0.0, stat=Sent (2.0.0 Ok: queued as 89E1B38000083)

    /var/log/jotform/amazonSES.log:[03/Jun/2013:14:23:09 -0400] 31534107056850 AmazonSES Sent email to customerservice@texasoutboardrebuild.com -  MessageID:0000013f0b474a3f-fce27a0f-f95c-4f76-891b-7a9a150494df-000000 - RequestId:a43e789e-cc7a-11e2-b5d6-797a7789394b

    Request you to please check your SPAM folder and see if the emails are there. Let us know if you continue to have this issue.

    Thanks,

    Sidharth