What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Form not emailingAsked by txoutboard on June 03, 2013 at 02:29 PM
I have form setup to email two of my clients email addresses:
Both emails are not recieving the form submission. Please advise.
None of these email ids are in our bounce list. I checked our email server log and see the emails are getting delivered to these email ids. Here is the log for your reference:
/var/log/mail.log:Jun 3 14:45:51 us-app2 sm-mta: r53IN9Xd030273: to=<email@example.com>, delay=00:22:42, xdelay=00:00:01, mailer=esmtp, pri=305177, relay=mailin-04.mx.aol.com. [126.96.36.199], dsn=2.0.0, stat=Sent (2.0.0 Ok: queued as 89E1B38000083)
/var/log/jotform/amazonSES.log:[03/Jun/2013:14:23:09 -0400] 31534107056850 AmazonSES Sent email to firstname.lastname@example.org - MessageID:0000013f0b474a3f-fce27a0f-f95c-4f76-891b-7a9a150494df-000000 - RequestId:a43e789e-cc7a-11e2-b5d6-797a7789394b
Request you to please check your SPAM folder and see if the emails are there. Let us know if you continue to have this issue.