What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problems with e-signature on Internet Explorer 7

    Asked by thespringscamp on June 03, 2013 at 04:16 PM

    We just had a mom call trying to register her kid and she does the e-sign on our form and tells her that she needs a signature, even though she has one, she tried it 4 times and it still didnt work.  Suggestions?

    Page URL:
    https://secure.jotformpro.com/form/30085330714950

    signature signature field signature form
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    JotForm Support

    Answered by Mike_T on June 03, 2013 at 04:32 PM

    Thank you for contacting us.

    This is not a common problem, so we will need to investigate it further.

    What browser she used to fulfill the form? Is that mobile or desktop browser? Browser version will be also appreciated.

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    Answered by thespringscamp on June 03, 2013 at 04:40 PM

    She used Internet Explorer, and she was at a liabary desktop, she was not sure the version. 

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    JotForm Support

    Answered by Mike_T on June 03, 2013 at 05:29 PM

    I was able to submit the test form using Internet Explorer 8, 9 and 10. However, it looks like we have a problem with required signature field on outdated Internet Explorer 7.

    I have escalated this problem to our Developers, and hope that they will be able to fix it soon.

    In the meantime, you may ask your user to use any other browser. It should help.

    Thank you.