authorize.net: Submission is different on the App if the payment is greater than $1000

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    manager5land
    Asked on April 08, 2020 at 01:05 PM

    Ok, so my authorize.net payment form is working correctly for everyone that attempts to pay anything up to about $700-$900 dollars.

    I now have a customer that has just attempted a $1096 payment and the payment form processed correctly, but on their receipt from Jotform (and mine too) the receipt is for $1.

    I have tried with 3 different credit cards to process an amount over $1000 and the same thing happens. the form will not process a payment for over $1000.

    I have called authorize.net and their max is $99,999.99.

    so as you can see, I am no where near a max value for authorize.net

    Thanks, .Chris


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    manager5land
    Answered on April 08, 2020 at 01:07 PM
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    manager5land
    Answered on April 08, 2020 at 02:18 PM

    UPDATE:

    so, I have figured out where the problem is at.

    the jotforms app for mobile devices has a problem.

    When I view a payment submission on my android mobile jotforms app, the submission indicates that the customer has paid $1.

    however, if I login to my jotforms account with a desktop computer, the same submission shows the customer paid $1096.00.

    Unfortunatly for me, I continued to tell my customer that their submission was logged at jotform for $1 (because thats what my jotform app was showing me) and they continued to try making payments on my form for $1096.00...

    well, now I have to refund 2 payments totaling $2,192.00

    This doesn't make me look like I'm running a professional operation, does it??

    Please fix your app.



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    Bojan_J
    Answered on April 08, 2020 at 05:09 PM

    Greetings and thank you for your message.

    We apologize for the caused inconvenience.

    Unfortunately, I was unable to replicate your problem. 

    Can you please provide us with the screenshot of the submission where the price is not correct? You can click here to see how to post images.

    Thank you for your cooperation.

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    manager5land
    Answered on April 08, 2020 at 05:22 PM

    notice the transaction numbers and the amounts.

    one photo is of desktop computer

    one photo is screenshot of jotform app.

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    manager5land
    Answered on April 08, 2020 at 05:29 PM

    158638133120200408_171739.jpg


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    manager5land
    Answered on April 08, 2020 at 05:30 PM

    158638136320200408_171843.jpg


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    Bojan_J
    Answered on April 08, 2020 at 06:45 PM

    Thank you for your screenshots.

    I will forward this problem to our developers and as soon as we hear more from them, we will get back to you.

    Thank you for your patience. 

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    manager5land
    Answered on April 10, 2020 at 11:25 AM

     I wanted to follow up on the progress of the developers in finding a solution to this problem?

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    Sonnyfer
    Answered on April 10, 2020 at 12:23 PM

    I apologize as we do not have any updates to share at this time. I'm sending a follow up to our backend team. We will reach out to you via this thread as soon as we have updates.

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    manager5land
    Answered on April 19, 2020 at 11:51 AM

    its been 9 days since the inquiry. I wanted to follow up and see if this has been fixed. Thanks, Chris

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    Amin_N
    Answered on April 19, 2020 at 03:53 PM

    Hi again, @manager5land!

    Unfortunately, we still haven't heard back from our developers yet.

    Kindly be informed that I have prioritized this matter to the maximum.

    We promise we will be back with answers the soonest we can.

    Your patience and understanding are most appreciated.

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    manager5land
    Answered on May 08, 2020 at 07:13 PM

    I wanted to follow up on this. its been several weeks. when is this software glitch going to be fixed?

    Thanks, Chris

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    Kevin_G
    Answered on May 08, 2020 at 07:47 PM

    Apologies for the delay. 

    Unfortunately, we have not received any updates regarding this issue so far, I will be asking for updates to our back-end team, so we can get some. 

    You will be updated via this ticket.

    Thanks. 

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    manager5land
    Answered on June 23, 2020 at 02:47 PM

    JF,

    Back on April 8th, I reported a problem with transactions over approx $1,000 being rendered on the JF app as submitting only $1 on large transactions.

    It has now come to light that there is a larger issue with the programming.

    Please see the attached photos.

    The JF forms are sending incorrect data to the .pdf documents also.

    Since the JF app is only used by us administrators, it wasn't an un-managable situation to just ignore the erroneous data.

    However, now my customers are receiving incorrect data, via their .pdf receipt.

    Can we elevate this to the developers??

    These erroneous  issues does not happen if payment submissions are below approx. $1000

    1592937943Screenshot_20200623-125331_Dri159293785520200623_130002.jpg

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    manager5land
    Answered on June 23, 2020 at 02:50 PM

    Please understand, we are receiving the correct payment amount from our customer. but, JF isn't rendering the correct data throughout itself.

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    Amin_N
    Answered on June 23, 2020 at 04:17 PM

    Thank you for delivering this information.

    I have successfully passed the addressed information to our developers. I've also sent a request to prioritize this ticket.

    Your patience and understanding are most appreciated.

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    manager5land
    Answered on June 25, 2020 at 09:03 AM

    JF,

    Since this issue is a programming issue of JF, and not an issue of the user, does this get prioritized to a different IT department?

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    Sam_G
    Answered on June 25, 2020 at 10:10 AM

    Hi Manager5land,

    This is being handled by our development team and it is being worked on and prioritized.

    We will update you via this ticket.