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    i'm not receiving subissions to my allocated email address

    Asked by CaptainSmith on June 03, 2013 at 07:00 PM

    My problem is as of 2nd June I am not receiving notifications to my allocated email address – bookings@titanic.com.au - . Submissions are being generated and I can see them from the JotForm site but I really need them to come through to my email as they are event bookings and I have individual sheets for each month and event class. 

    This has happened once before and the tech from JotForm said that my email address had been placed on a bounced list, I was never able to fix the problem as the advice at the time didn’t help so I scrapped the email address and allocated the current one. I have checked with JotForm and they assure me my current email address is not on the bounce list. Any support would be much appreciated as I do need these forms to come to my address. 

    I have provided the url it is below

      

    Page URL:
    http://www.titanic.com.au/bookings.html

    email Submissions JotForm problem style
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    Answered by pinoytech on June 03, 2013 at 07:29 PM

    Hi,

    Sorry for the inconvenience that may have caused. With regards to the issue of your form, can you please provide us the URL of your website where your form embedded for further assistance?

    Thank you!

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    Answered by jeanettebmz on June 03, 2013 at 09:00 PM

    The reason why you are having this problem is that you had not specified a Sender Name in the email notification settings

     

    Make sure you always map to a "name" field into your form and that you also set noreply@jotform.com as the email address