What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I was wrongly accused of phishing. How do I get my forms reactivated on my website?

    Asked by ellebenage on June 03, 2013 at 11:09 PM

    My Jotform forms have been deactivated because Jotform said I might have been phishing. This is certainly not true, and now my business is suffering because my forms aren't working. How can I get this cleared up and get my forms reactivated??

    Page URL:
    http://ellebenagedesign.com/Site/Order.html

    My Forms Reactivated JotForm style size
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    Answered by khrisell on June 03, 2013 at 11:31 PM

     

            The problem with your account is  that it was automatically suspended by our phishing detection system because  you have this form Credit Card Form A   which was found guilty of a phishing activity. Let  me explain you that phishers will use our Form builder to make forms to sensitive information into plain, and sometimes unlabeled, text fields
             
             Fighting with real phishers is an everyday task and cannot be manually done. We ought to control this in order to be compliant with Internet Regulations, otherwise our site might penalized as it was back in February ,2012 due to phishing forms stored into our servers.
             
             So , in order to control phishers we have implemented this system as we have millions of forms already hosted by our servers. I thank you for your understanding. Keep enjoying Jotform!