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    Google Docs Integration creating new spreadsheet with each new submission

    Asked by leehead on June 04, 2013 at 04:24 AM


    I have a slightly complicated setup - basically its a booking form that creates entries in a spreadsheet that is then linked to my google calendar (via Zapier) so when we approve a booking it automatically gets sent to the calendar. This has been working great for months but in the past few days it appears that when someone fills out the booking form the submission creates a new spreadsheet, resulting in multiple spreadsheets and subsequently breaking the link with Zapier. I was tempted to unlink the spreadsheet and start again however the spreadsheet also relies on the use of Zapier to send the requests to the calendar and I don't really want to be copying all the code from one spreadsheet to the next and then relink them with Zapier (plus reformatting, etc), particularly if I'm going to get the exact same problem again. Is there any way the form can be linked back to the same spreadsheet? If I gave you the link to the original spreadsheet, is that something you can change manually your side?


    Thanks in advance,



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    JotForm Support

    Answered by EltonCris on June 04, 2013 at 05:22 AM

    Hi Lee,

    We are truly sorry but the only way to fix this is to refresh the integration by re-integrating your form to Google Spreadsheet. Yes, this generates again another spreadsheet URL so you should replace your old URL. The problem was related to the goolge API issue on the google side recently but our team was able to provide a solution. Please consider re-integrating your form. 

    Thank you!