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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can't download JOtform

    Asked by Niftydrives on June 04, 2013 at 06:12 AM

    Hi,

    As of a few days ago, I cannot download my Jotforms.

    I am receiving a error page saying Jotform is currently unavailble.

    - The server is down for maintenance

    - There may be a network problem

    - The site may be experiencing excessive load

    Any help would be appreciated.

    Best, 

    Steve 

    JotForm problem site network
  • Profile Image
    JotForm Support

    Answered by abajan on June 04, 2013 at 06:52 AM

    Hi Steve

    If by "download my Jotforms" you mean their submissions, I couldn't replicate the issue because I was able to download an Excel file of one of your form's submissions without any problem.

    It may be related to your location, as I'm in Barbados. In attempting to fix the problem, I've cleared your account's cache. On your end, log out of the account, clear the browser's cache and then log back in and try to download the submissions again. If this doesn't work, a ticket will be submitted to get the problem rectified.

    Thanks

  • Profile Image

    Answered by Niftydrives on June 04, 2013 at 06:52 AM

    Hi, 

    Thanks for the quick response, unfortunately its still not working. 

    To be a bit clearer, the problem is arising when I click on reports and try to download an excel report of all submissions.

     

    Best, 

     

    Steve 

  • Profile Image

    Answered by Niftydrives on June 11, 2013 at 07:42 AM

    Hi, any update on this?

  • Profile Image

    Answered by sidharth_kch on June 11, 2013 at 08:06 AM

    @Niftydrives

    I have already responded to you on this thread: http://www.jotform.com/answers/227763-Cannot-download-Jotform-Excel-Report-?entrymessage=10732640770

     

    Thanks,

    Sidharth

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    Answered by Niftydrives on June 11, 2013 at 08:06 AM
    ##- Please type your reply above this line -##
    Request received: Re: Can't download JOtform (ticket #6771)
    Your request (#6771) has been received and is being reviewed by our support staff. Please note that our response time at the moment can be up to 1 week.
    To add additional comments, reply to this email or click the link below:
    http://niftydrives.zendesk.com/tickets/6771
    ----------------------------------------------
    Jotformforum 225146, Jun 11 13:06 (BST)
    A new response has been received:
    Answered by sidharth_kch
    @Niftydrives
    I have already responded to you on this thread: http://www.jotform.com/answers/227763-Cannot-download-Jotform-Excel-Report-?entrymessage=10732640770
    Thanks,
    Sidharth
    View this thread on JotForm Support Forum (http://www.jotform.com/answers/225146-Can-t-download-JOtform) Unsubscribe (http://www.jotform.com/answers/225146-Can-t-download-JOtform?k=0a5ba3096a1b76e6e536d9176ae1305b&unsubscribe=)
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