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  • Profile Image

    Upload error with .docx files

    Asked by Ben Day on June 04, 2013 at 06:23 AM

    Dear Jotform,

    When I try to download a .docx file that has been uploaded via Jotform on my website I get the following error message:

     

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
     <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>7F6C0101E6577190</RequestId>
     <HostId>
    nGgmG3zqmFszzmCRkIayuSHDJQIFxJ3i8M8L7Hsaz/dmwgY1wubkVpzvYrre2EAd
    </HostId>

    </Error>

     

    How can I correct this?


    Many thanks,

    Ben 

    Page URL:
    http://www.pwcv.co.uk/submitcv.html

    docx JotForm style size xml
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    Answered by sidharth_kch on June 04, 2013 at 06:52 AM

    @Ben Day

    I checked your submission and was not able to reproduce this issue. I see that you have received two submissions which has .docx file. I was able to download both of them. Here is the download link:

    http://support.jotform.com/uploads/guest_30733731838053/30733145888360/234855880286960871/Michael%20Sellar%20CV%202013.docx

    http://support.jotform.com/uploads/guest_30733731838053/30733145888360/234937923921783392/CV%20May%2013saleman.docx

    Request you to please share the download link where you are getting this xml error.

    Thanks,

    Sidharth