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    Upload error with .docx files

    Asked by Ben Day on June 04, 2013 at 06:23 AM

    Dear Jotform,

    When I try to download a .docx file that has been uploaded via Jotform on my website I get the following error message:


    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Message>Access Denied</Message>



    How can I correct this?

    Many thanks,


    Page URL:

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    Answered by sidharth_kch on June 04, 2013 at 06:52 AM

    @Ben Day

    I checked your submission and was not able to reproduce this issue. I see that you have received two submissions which has .docx file. I was able to download both of them. Here is the download link:



    Request you to please share the download link where you are getting this xml error.