What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email notification not sending to the right email address

    Asked by skytownbk on June 04, 2013 at 12:26 PM


    I am trying to edit the email alerts for one of my forms. I created a new notification so the form submissions gets sent to 2 separate users, however when I click test, the form gets sent to the email associated with the account (accounting@sidesource.co) and not the email I wrote down in the notification alert (marina.aguiar@sidesource.co).

    Please advise.

    Thank you. 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by EltonCris on June 04, 2013 at 12:41 PM


    Yes, that's how "Test Email" works. You should make an actual submissions with your form to test the form recipient emails. 

    Thank you!