What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I want to know why jot form doesn't have a cancel area on the site that can be found easily.

    Asked by Windrun on April 20, 2011 at 09:15 PM

    This has upset me now because I have been looking for an hour


    So understand the chances are I will be contacting my states attorney general office to submit a complaint.

  • Profile Image
    JotForm Founder

    Answered by aytekin on April 21, 2011 at 02:31 AM

    You were supposed to see a large Cancel button on the Account Info page. I already refunded your last payment and canceled your subscription.

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    JotForm Support

    Answered by liyam on April 21, 2011 at 02:39 AM

    Hello again Windrun,

    The reason for this forum area is for the purpose for users and subscribers such as you to be able to ask your inquiries and/or ask for assistance.

    It is always and has been in any website or portal where you can modify or configure your account in a preferred page called the Account Settings page or any page that handles and modify your account information.  This has always been the setup for websites for more than a decade already.


    Additionally, your subscripition has already been canceled and has been refunded for your convenience.

    Thank you for using JotForm!