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KeithyAsked on April 11, 2020 at 3:36 PM
hi,
i included the link below to my form. i recently added a new 'bullet circle' to my form when it comes time for payment towards the bottom of the form. this was to include a venmo option.. as opposed to just just check or cc. for some reason, when a customer would click on venmo they were still forced to add in credit card info and were charged. what did i do wrong and can you please help? thanks!!
Page URL: https://form.jotform.com/200387188469164 -
Richie JotForm SupportReplied on April 11, 2020 at 10:32 PM
I have checked your form and it seems you have not added a condition when the user selects the payment method "Venmo".
You may add a condition to hide your payment field when the user selects this option.
Guide:https://www.jotform.com/help/316-How-to-Show-or-Hide-Fields-Base-on-User-s-Answer
Please give it a try and let us know how it goes.