What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my credit card payment option not working?

    Asked by VCY_America on June 05, 2013 at 09:42 AM

    When customers try to pay using a credit card it will not work, yet when they use paypal it works.

    Please help me fix this quickly so that it won't happen anymore.

    Page URL:
    www.vcyamerica.org/register

    Screenshot
    credit card payment option
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    JotForm Support

    Answered by KadeJM on June 05, 2013 at 10:10 AM

    Hello, this looks to be a Billing Error that is happening because of some sort of Invalid Configuration due to the Error Message that is being displayed.

    Is everything active inside your PayPal Account? Have you accepted Updated Versions of the PayPal Billing Agreement

    Please let us know if you continue having problems.