What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cannot Retrieve Uploaded Image from my form

    Asked by techknowvision on June 05, 2013 at 11:45 AM

    <Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>196EDEE7D9170E61</RequestId><HostId>mngaXa4exEq0Us7qT+xXZcubdKHjQ+13RxKL3eUDnwvWMgVj0ODpsyk204MIKVOw</HostId></Error>

     

    Everytime someone uploads a .jpg I recieve the above message. I am pushed for time and need this resolved immediately.

    Page URL:
    http://byamidatlantic.com/quote.php

    uploads jpg message resolved
  • Profile Image
    JotForm Support

    Answered by Welvin on June 05, 2013 at 12:58 PM

    Hi,

    I cannot replicate the issue on my end. I've tested your form and it works very well. Probably, the image has been uploaded improperly, I.e:

    -The user closed the browser while the upload process takes place

    Please test the form on your end and see if you can replicate the same. Also ask the sender to re-submit the image again.

    Let us know if the problem will continue to happen.

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on June 05, 2013 at 02:16 PM

    Hi,

    Just to let you know that I have this thread forwarded to our level 2 support/developers for further checking and assistance. 

    Thanks

  • Profile Image
    JotForm Support

    Answered by liyam on June 06, 2013 at 01:11 PM

    Hello techknowvision.  I looked at the submissions on your form and I could not find anything wrong.  Can you share the failed link which you're trying to download?

    Thanks.