- techknowvisionAsked on June 05, 2013 at 11:45 AM
Everytime someone uploads a .jpg I recieve the above message. I am pushed for time and need this resolved immediately.Page URL:
- JotForm SupportWelvinAnswered on June 05, 2013 at 12:58 PM
I cannot replicate the issue on my end. I've tested your form and it works very well. Probably, the image has been uploaded improperly, I.e:
-The user closed the browser while the upload process takes place
Please test the form on your end and see if you can replicate the same. Also ask the sender to re-submit the image again.
Let us know if the problem will continue to happen.
- JotForm SupportWelvinAnswered on June 05, 2013 at 02:16 PM
Just to let you know that I have this thread forwarded to our level 2 support/developers for further checking and assistance.
- JotForm SupportliyamAnswered on June 06, 2013 at 01:11 PM
Hello techknowvision. I looked at the submissions on your form and I could not find anything wrong. Can you share the failed link which you're trying to download?